internet Tag

By now, you have probably heard about Karen H. Klein. You might have even seen the video showing a group of 12 - 15 year old's, verbally abusing her while she performed her duties as bus monitor. The video went viral and touched people in...

You know the saying, "You can't please all of the people all of the time?" No matter how hard you work, or how great your customer service is, there will come a time when it just won't be good enough for one of your customers....