Refund and Cancellation Policy

Last Updated: June, 2024

Web Development Services

For custom web development projects, we facilitate client convenience by accepting incremental payments. However, it’s important to note that these payments are non-refundable once made.

In cases where a project is either deferred or discontinued, On Top Visibility retains all previously paid amounts. Additionally, the client is responsible for fees incurred for work done that exceeds the amount already paid.

We encourage clients to thoroughly review our extensive portfolio before committing to our services. This ensures you are familiar with the quality of our work and are comfortable engaging with us. Should you have any inquiries or doubts, we advise reaching out to us before proceeding with any payments for our services. We appreciate your understanding!

SEO and GMB Optimization Services

At On Top Visibility, we operate without binding contracts, offering clients the flexibility to discontinue services with a written notification.

A 30-day notice period is required for cancellation of any service. Following the cancellation of your account, you will not incur further service charges. Please note that charges for services already rendered are non-refundable.

Web Hosting Services

Payments made for previous months of web hosting are final and non-refundable. Hosting accounts are established upon order and are allocated server resources based on the chosen plan.

Payment is due even if the hosting account was not utilized by the client. Cancellation of hosting services requires a notification from the client, or it occurs automatically 15 days after a missed payment due date.

Clients who prepay for 6 or 12 months of hosting but choose to cancel before the end of their plan may be eligible for a refund for the unused portion. However, the cost of any free products or services received as part of the hosting plan will be deducted from the refund.

Regarding Chargebacks

Should a chargeback or payment dispute arise from a credit card company or bank, we will immediately suspend your service and/or project without prior notice.

To resolve the situation, the client must cover the chargeback fee (to compensate for the fees we incur from the credit company), along with any outstanding balances resulting from the chargeback(s), before we resume services, deliver files, or continue any further work.

We urge clients to contact us directly to resolve any billing issues, as issuing a chargeback or disputing a valid charge from our company is considered fraudulent and will be vigorously contested.

Please ensure you fully understand our refund policy before making any payment.